Frequently Asked Questions
Everything you need to know before your big day.
How long does it take for my wedding dress to ship?
Standard bridal gown orders typically take 4 to 6 months to process and ship. We also offer a 'Ready-to-Ship' collection for brides with a shorter timeline, which ships within 3-5 business days.
Do you offer professional alterations?
While we do not perform in-house alterations, we provide a curated list of recommended bridal tailors in your local area to ensure your gown fits perfectly.
What is your return policy for bridesmaids' dresses?
Unworn and unaltered bridesmaids' dresses can be returned within 14 days of delivery for a full refund, minus a 15% restocking fee. Custom-sized orders are final sale.
How do I determine my correct size?
Bridal sizing often runs smaller than street sizing. We highly recommend using our 'How to Measure' guide and comparing your measurements to the specific designer's size chart found on each product page.
Can I request fabric swatches before ordering?
Yes, we offer fabric swatches for all our bridesmaid and bridal collections. This allows you to see the color and feel the texture in person before making your final decision.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your dream dress over time.